Mitel Applications Suite
Connect… No Matter How, When, or Where
Connecting and collaborating with employees, partners and customers just got easier
with the Mitel Applications Suite (MAS). With the latest addition of the Mitel Unified
Communicator® (UC) Advanced to the existing suite of advanced IP applications, it’s
even easier than ever to find and share information, extend and enhance shared knowledge,
and connect with people more easily.
The Mitel Applications Suite delivers the following UC applications: UC Advanced,
Mitel NuPoint Unified Messaging™ (UM), Mitel Speech Auto-Attendant, Mitel Unified
Communicator (UC) Mobile, Mitel Audio & Web Conferencing (AWC), Mitel Customer
Service Manager (CSM), Mitel Business Dashboard, and Teleworker Solution via an
integration with the Mitel Border Gateway (MBG). This select combination of applications
works together seamlessly, on a single server, to improve your ability to communicate,
collaborate, and manage information flow to create a competitive advantage.
MAS integrates seamlessly with Mitel 3300 Controllers, Mitel 5000 Communications
Platform (CP), and the Inter-Tel® Axxess® platform.
Mitel offers the following range of deployment options: as software on an industry
standard server, in NA and the UK as software pre-installed on a compact PC server,
or as a virtual appliance. MAS is supported as a virtual appliance within the VMware®
vSphere™ environment for the Mitel Communications Director (MCD). Virtual Mitel
Applications Suite (Virtual MAS) leverages VMware VSphere to enable businesses to
consolidate Mitel’s leading unified communications applications in the data center.
Comprehensive software assurance coverage is available to provide investment protection
over the long term.
Mitel 5000 Communications Platform (up to 250 users)
The Mitel® 5000 Communications Platform (CP) enables small businesses to blend their
voice system into their data network, creating a cost-effective, efficient communications
environment. It offers flexibility, advanced Unified Communications applications
and cost-effective growth up to 250 users and multiple sites.
Mitel Audio and Web Conferencing
Mitel Audio and Web Conferencing (AWC) is a simple, cost-effective and scalable
audio and web conferencing solution. AWC supports up to 200 audio and web conferencing
ports and is the perfect solution for connecting people together quickly and simply,
regardless of their location.
Mitel Business Dashboard
Mitel Business Dashboard provides business-wide telephony reporting to help businesses
manage their day-to-day operations. Complete real-time and historical reporting
enables you to improve business processes and performance, and identify opportunities
for cost savings.
Mitel Communications Director (10 to 65,000 users)
Mitel® Communications Director (MCD) is highly scalable, proven IP-PBX software
that is the foundation of the Mitel Freedom Architecture. Whether a company has
30 users or 65,000, MCD provides powerful call handling, a profusion of unified
communications features, and simple management.
Mitel Customer Service Manager
As one application in the Mitel Applications Suite, a communications solution for
small and medium-sized businesses, Customer Service Manager provides entry-level
contact center functionality for effectively sharing calls amongst a team. Customer
Service Manager extends general business telephony to include hunt-group and longest
idle call routing, email routing, and historical and real-time reporting for up
to 100 agents.
Mitel NuPoint Unified Messaging Standard Edition
Mitel NuPoint Unified Messaging™ (UM) Standard Edition is a full-featured and flexible
unified messaging solution with a low total cost of ownership.
Mitel
Teleworker Solution
For companies looking to cost-effectively optimize productivity, Mitel teleworking
solutions allow employees "plug and work" access to the corporate voice and data
network from home or on the road, seamlessly retaining all of the features and functionality
enjoyed at the office.
Mitel Unified Communicator Advanced
Mitel Unified Communicator® (UC) Advanced is Mitel's award-winning unified communications
application that gives you a single access point for all your business communication
and collaboration needs. It provides real-time access to everyone in the organization,
on or off the premises, and enhances the effectiveness of 'in the moment' communications.
Mitel
Unified Communicator Mobile
Mitel Unified Communicator® (UC) Mobile (formerly Mitel Mobile Extension) empowers
users with a single phone number and a single voice mailbox while providing them
with access to the business communications features they need - anywhere, anytime.
Resources
Overviews
Mitel
Applications Suite Overview (PDF 492KB)
Solutions
Products
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